Answered By: Josh Weber
Last Updated: Jul 03, 2023     Views: 818

The recommended system requirements to stream from swank are:

  1. Network connection: 1.5 Mbps (megabits) minimum, 3.0 Mbps recommended
  2. RAM: 1 GB minimum
  3. CPU: Intel Core Duo 2.4 GHz minimum

Here is a breakdown on which operating systems and browser swank will stream:

Microsoft Windows

Digital Campus only supports operating systems and browsers that are currently supported by Microsoft. The current list of supported Microsoft operating systems can be found here. In addition, Microsoft only supports the latest versions of Internet Explorer released for each Windows Desktop Operating System. The current list of supported IE versions can be found here. Digital Campus only supports the latest versions (not pre-release) of Google Chrome and Firefox available for the operating system.

 
Browser
Operating System
Supported?
Latest Chrome All Supported Yes (v62+)
Latest Firefox All Supported Yes (v47+)
Microsoft Edge Windows 10 Yes
Internet Explorer Windows 8.1 and Above Yes (IE 11+)


Apple Mac

Digital Campus only supports operating systems and browsers currently supported by Apple. The current support is for the current version of Mac OS X, plus the 2 previous versions. Digital Campus only supports the latest versions (not pre-release) of Google Chrome and Firefox available for the operating system.

Browser
Operating System
Supported?
Latest Chrome All Supported Yes
Latest Firefox All Supported Yes (v.47+)
Safari

macOS Sierra

No


Linux

Linux support is difficult to guarantee for Digital Campus. Ubuntu 14.04 and RedHat 7 are both generally supported, but custom flavors of the OS are not guaranteed to work or are supported. Digital Campus only supports the latest versions (not pre-release) of Google Chrome and Firefox available for the operating system.

Browser
Supported?
Latest Chrome Yes
Latest Firefox No
Latest Opera No
Chromium Browser No

Chromebook


Digital Campus is supported on a Chromebook.


What are the requirements for playing movies on a mobile device?

To play content on your mobile device, download the video player by searching for "Swank Media Player" in Apple iTunes or Google Play Store. An Android app is required on Android, and an iOS app is required on iOS.  Click here for detailed instructions for using the mobile app. 

OS
Browser

Supported
iOS8 Safari Yes
Android 4.2 Stock Browser Yes
Android 3.x+ Chrome Yes

The movie pages are not working on my PC running Windows XP. How can I resolve this?

Windows XP is not supported. Please upgrade to a newer version of Windows. 

The movie is buffering/freezing during playback. How do I resolve this?

This problem may be due to a poor network connection. Replay the movie using a different browser or different computer to see if the playback quality improves.

The movie I’m watching stops in the middle of playback or appears to be incomplete. How can I resolve this?

There are a number of possible reasons for this issue, all of which require support assistance. Please report the issue to your professor, librarian, or campus IT.  The campus administrator of the Digital Campus system will be able to work with our support team to resolve the issue.

How do I access closed captions?

In web-based platforms, sub-titles are utilized in the same way that closed caption files were available on DVD players. Many of the titles in Digital Campus have English sub-titles with audio cues. To access, click the gear icon in the lower right-hand corner of the video player.

For a list of films available with sub-titles, please contact us at digcampusmail@swankmp.com. 

How do I cast to my tv?

Google Chromecast is supported for casting content to your tv or any device that has an HDMI input.  In order to cast content you must be using the latest version of the Google Chrome browser on a Mac or Windows machine.  Please visit Google's support pages at the link below for information on setting up your chromecast device.

Google Chromecast support and setup

I do not see any answers that address my problem. What should I do?

We apologize that you were unable to get an answer from this Help page. Please contact your campus IT support staff for assistance.

 

You may have an issue with your browser plugin

Films streamed on the Digital Campus platform work with all web browsers, including Safari.  However, you may have to install or update the Silverlight plug-in if your browser doesn't include it or install the Google Widevine Video Optimizer for Chrome.


If Silverlight or Google Widevine is not currently installed on your personal computer, a pop-up will appear with installation instructions. After installation, you may have to refresh your browser to access the application.

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